Our Approach

Our Privacy Principles

Our approach to trust, security and privacy is built around three key principles.

Protected at Law & Fully Accredited

Columbia Aged Care adheres to the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other relevant laws in regards to how Aged Care Providers handle personal information.

We recognise the importance of protecting personal information, which is collected from individuals who become associated with our organisation as registered and accredited aged care provider.

Our People

We recruit based on alignment with our values. That means our people share our ethos, and our commitment to our residents, their families and the broader community.

Nonetheless, all employees:

Our Systems

We have adopted a 'zero trust' approach to data security and privacy. 

The board and leadership team have invested heavily to ensure the systems we use are enterprise grade and industry leading when it comes to security, privacy and innovation.

This includes ensuring that:

Physical Security

Our office is secured via CCTV and keycard access which is logged, and visitors are recorded at our reception.

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