Use and Disclosure
How do you use the information you hold about me?
We will use and disclose your Personal Information or the Personal Information you provide to us to provide you with the services requested by you and for related administrative purposes.
For example:
provision of aged care services;
With your consent, to liaise with other professionals involved in your care, as well as Medicare or your government agencies (such as MyAgedCare);
In an emergency where your life is at risk and you cannot consent;
To maintain accurate clinical and other records.
Performing Administrative Functions
Using your Personal Information to perform administrative functions and activities in relation to our services and the websites. For example: to maintain accurate clinical records.
Sharing with Others Involved in Your Care
Disclosing your Personal Information to other organisations and/or third parties involved in your care if it is necessary to be able to provide you with the service or information that you requested, and/or you have agreed to us providing it to the third party and/or it is already publicly available information.
For example: For use by a multidisciplinary treating team, disclosure to a medical expert (for medico-legal opinion), an insurer, a medical defence organisation, or a lawyer, solely for the purpose of addressing liability indemnity arrangements (such as reporting an adverse incident), or for the defence of anticipated or existing legal proceedings.
Sharing with Our Vendors
Disclosing the Personal Information we collect to third parties we engage to perform functions or provide products and services on our behalf such as processing credit card information;
Sharing for Billing Purposes
For billing purposes, sharing relevant aspects of your Personal Information with third parties such as the Department of Health and Aged Care;
Responding to enquiries
Using your Personal Information to respond to enquiries you make regarding the services and/or the websites;
Complying with Laws
Using your Personal Information to comply with any applicable laws, or if disclosure will prevent or lessen a serious or imminent threat to your life or health or the life of someone else;
Disclosing with your Consent
Disclosing your Personal Information, with your consent, to another person including any person you have authorised disclosure to or a person exercising an enduring power of attorney which has been provided to us;
Improving our Services
Using your Personal Information to improve our services or the Websites and to develop new products or services which may involve performing analytics on information that we collect automatically;
Saftey and Security
We utilise your personal information to maintain a safe and secure environment for our residents, staff, and visitors. This includes activities such as access control, CCTV, emergency response, and incident reporting.
Requesting Feedback
Contacting you to ask you to provide feedback about the services provided.
Columbia Aged Care will not use any personal information collected for any other purposes without the express permission of the individual unless required or authorised by law, or if it is for a directly related secondary purpose which is closely associated with the primary purpose.
We will never sell information about individuals to anyone else.
If at any time you have a concern about your privacy, or you wish to change your preference, please contact us by emailing privacy@cnh.com.au and we will endeavour to address your concerns within 5 business days.
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